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Chief Operating Officer

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We're hiring a Chief Operations Officer to scale Impremis Marketing. You'll lead systems, people, and performance across our growing agency. Ideal for a process-driven operator who thrives in fast-paced environments and knows how to turn chaos into clarity.

We're hiring a Chief Operations Officer to scale Impremis Marketing. You'll lead systems, people, and performance across our growing agency. Ideal for a process-driven operator who thrives in fast-paced environments and knows how to turn chaos into clarity.

About this Position

THE MISSION

Impremis is building and launching our own eCommerce brands while continuing to run a fast-growing performance marketing agency. The agency must remain lean, profitable, and operationally excellent so we can reinvest cash into our in-house brands.

We treat our brands as internal clients, and as they grow, so does the agency. Long-term, we’re aiming for a 9-figure valuation and an eventual roll-up exit. The COO will play a critical role in ensuring the agency remains a growth engine and scalable backbone for this vision.

 

Key Responsibility

key Responsibility

What You’ll Own:

As COO, you will lead two core functions. First, manage and systematize a steady pipeline of agency leads through referrals, cold outreach, or partnerships. Second, manage and own our already made internal talent acquisition to help us scale. You will manage a team of 20 or more, oversee client performance to ensure retention, and project financial outcomes that inform our growth strategy.

How You’ll Spend Your Time:

  • 25% leading and developing the team across all departments
  • 25% recruiting top talent and putting the right people in the right seats
  • 20% overseeing client performance and stepping in when needed
  • 15% improving internal systems and operational workflows
  • 15% growing company revenue through new sales and lead channels

Competency

Salary

USD 4,000

USD 10,000

Additional Benefits:

  • Performance bonuses, equity, profit share, and on-track earnings are all on the table
  • 12 days of paid annual leave (available after 6-month probation)
  • 5 days of paid sick leave per calendar year

What We’re Looking For:

  • Minimum 5 years in a senior leadership role within a marketing agency or large eCommerce business
  • Proven sales experience, with the ability to lead calls and build a small sales team
  • Deep knowledge of digital marketing for lead gen and D2C eCommerce (not marketplace-focused)
  • Successfully managed a team of 15 or more
  • Hands-on experience in recruitment, hiring, and terminations

Desired Skills

WHAT WE’RE LOOKING FOR

You’re not just a manager. You’re a performance-driven leader who thrives in chaos, brings structure, and makes things move.

You should be:

  • Relentlessly performance-focused
  • Excellent with people, both clients and team
  • A proactive problem solver who owns outcomes
  • An integrator who thrives on execution
  • Extremely detail-oriented and process-driven

Core Traits We Value:

  • Radical transparency
  • Radical ownership
  • Analytical mindset with a focus on results
  • Exceptional communication skills
  • Open-minded, adaptable, and eager to grow

 

Essential Requirements

Essential Requirements

We’re looking for someone who can operate across strategy, systems, and execution with first-hand experience in the tools and platforms we use daily.

You must have:

  • Strong working knowledge of web design, development, advertising, branding, and creative workflows
  • Familiarity with Adobe Creative Suite tools
  • Direct experience with the backend of WordPress and Shopify
  • Hands-on experience running Facebook and Google Ads
  • Experience using email marketing CRMs for both lead gen and eCom (e.g. HubSpot for lead gen, Klaviyo for eCom)
  • Knowledge and experience in both B2B lead generation and B2C eCommerce
  • Familiarity with the demands of fast-paced startups and building from zero
  • Experience with Make, Integromat, or Zapier is a plus
  • Confidence in people management and client management

Key Performance Indicators

CANDIDATE PREFERENCES

We’re open to the right fit, but we do have some preferences that help ensure success in the role.

Preferred:

  • Based in Asia (PH, SG, ID, MY, etc.)
  • Available to work flexible hours between 9 AM and 6 PM PST 
  • No active side hustles or competing time commitments
  • Bachelor’s degree preferred
  • Fluent in spoken and written English

KEY PERFORMANCE INDICATORS

Client and Revenue Growth

  • Increase in active client count
  • Client retention rate and average lifetime value
  • Number of referrals and partner-sourced leads
  • Cold outreach to close ratio
  • Revenue per team member

Operational Excellence

  • Agency-wide capacity planning accuracy (team bandwidth vs workload)
  • Timely execution of internal projects (launches, initiatives, system builds)
  • Internal dashboard and reporting uptime and accuracy
  • SOP completion and adoption rate across departments
  • Hiring velocity and successful onboarding of key roles
  • Reduction in internal bottlenecks and project delays
  • Percentage of decisions made using real-time data
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