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Making Remote Work


  1. Are the right people on the team?
  2. How do you evaluate if the right people on the team?
  3. What to do with the wrong people on the team?
    1. CVs are questionnaires to filter for a ‘quick no’.
    2. Don’t trust your gut – interviews can deceive.
    3. Test for the actual job during the application process.
    4. Test for technical as well as cultural fit.
    5. If in doubt, say “no”.


  1. Process is the common language of how work is translated into output.
  2. Process must serve people, not the other way around.
  3. Without processes, a company cannot scale.
  4. Process evolves over time – different at 5 pax vs. 50 pax.
      1. Support and enhanced processes; doesn’t define it.
      2. Team is required to use officially selected tools.
      3. Can change over time.


  1. Daily online hours (9AM-5PM, M-F)
  2. Everyone should touch base by 9am.
  3. Utilize slack to communicate effectively on each project.
  4. Utilize Trello or alike project to track where projects are within their cycle
  5. Clearly defined milestones within your PMS.
  6. Frequent feedback loops via slack channels
  7. Contant KPI tracking and management
  8. Use data and facts to resolve arguments
  9. Can work from anywhere as long as above processes are met No internal email!
    1. Support and enhanced processes; doesn’t define it.
    2. Team is required to use officially selected tools.
    3. Can change over time.
  • Communication
    • Slack ∙
    • Google Meet / Zoom
  • Project Management ∙
    • Trello / JIRA
    • Todoist (personal use)
  • Documentation
    • Google Docs
  • File Management
    • Box

“Company culture is the personality of a company. It defines the environment in which employees work. Company culture includes a variety of elements, including work environment, company mission, value, ethics, expectations, and goals.” – The Balance


  1. All tasks must be created as a specific project or task within a Trello card.
  2. The way you set up trello should be optimial for your team’s workflow and success
  3. Trello can be utilize both internally and externally, it should just be planned out from the beginning.
  4. We always know what tasks are done, pending, and not done, and have a good visibility into a projects overall progress.
  5. Can spot problems and proactively address them as they occur, not when the project is already late.


  1. All documents that require editing and collaboration must be on Google Drive (documents, spreadsheets, and presentations).
  2. Static documents and files are all stored on a company drive account.
  3. No personal Dropbox for work files.
  4. No attachments in internal email.
  5. All your work must be backed up via drive.


  1. Culture of Freedom and Accountability.
  2. Defined milestones, sprints, and communication loops.
  3. Shared company KPIs and output-driven culture.
  4. Online tools to manage, collaborate, and track everything.
  5. Once set up properly – you can scale with any number of people in your company.


  1. Performance tracking system.
  2. Set up your feedback loops.
  3. Chatroom (Slack, Basecamp, etc.) as your primary office.
  4. Weekly online – only all-hands meeting.
  5. Trello for tasks.
  6. Google Docs / Microsfot Teams for documentation.
  7. Box / Dropbox / Drive for files.